This section summarizes our privacy practices. For more detail,
please read the entire privacy policy. We gather information from you, your
transactions with us, and outside sources. We use your information only to
conduct our business and provide service to you. We will not share your
information with other companies for their marketing purposes without your
consent. We limit access to your information and use safeguards to help protect
it. You may review and correct your information.
We collect information about you to quote and service your
vehicle. This is called "Nonpublic Personal Information" if it
identifies you and is not available to the public. Depending on the product, we
collect this information from some or all of the following sources. We've
provided a few examples for each source, but not all may apply to you.
-
Scheduling Information: You provide this when you schedule,
through your customer service emails, by phone, or online. We may also obtain
it from directories and other outside sources. It includes your name, street
and e-mail addresses, phone number, and type of vehicle.
-
Transaction Information: This is information about your
transactions with us, our affiliates, or others. It includes your service plan,
and payment and claims history. It also includes information that we require
for billing and payment.
-
Web Site Information: This information is unique to Internet transactions. It
includes the Web site that linked you to ours, your computer operating system,
and the pages you viewed on our site. Some of our Web sites may also store
"cookies" on your computer. Cookies save certain information entered by you on
our Web sites. They also collect technical data, like your Internet protocol
(IP) address, operating system, and session ID.
We will share information about you only as permitted by law. We
will not share your Nonpublic Personal Information with other companies for
their marketing purposes without your consent. There is no need to "opt out" or
tell us not to do this.
Disclosures include those that we feel are required to provide
service, prevent fraud, perform research or comply with the law. Recipients
include, for example, our family of service providers, law enforcement, courts
and government agencies. Transaction Information that we provide to consumer
reporting agencies, including your payment and repair history with us, is kept
by them and disclosed to others as permitted by law.
Where permitted by law, we may also disclose Application or
Transaction Information to service providers that help us market our products.
These service providers may include financial institutions with which we have
joint marketing agreements.
We restrict access to your Nonpublic Personal Information to our
employees and others who we feel must use it to provide our products and
services. Their use of the information is limited by law, our employee code of
conduct, and written agreements where appropriate. We also maintain physical,
electronic and procedural safeguards to protect your information.
Yes. When you visit our Web sites, we use the information we
collect to provide services to you. We also use it to understand what you want
so that we can enhance your online experience. Information that does not
identify you, or that you give us for contests and surveys, may be used for
marketing purposes.
Web Site Information helps us understand what you want so that
during your next visit to our Web site, your experience will be even better.
For example, if you schedule service on our Web site, but decide to finish it
later, we will save your information so you can pick up where you left off.
We collect your e-mail address so that we can send you e-mails
concerning your transactions with us, and other information we think you'll
find useful.
To ensure you get our e-mails, our service provider or we may
receive confirmations when you open them or click through e-mail links. These
confirmations may also show whether your e-mail application supports graphics,
so we can tailor our messages to you.
Our security measures help ensure that your data is secured and
encrypted, so that others cannot access it while in transit. We limit access to
our servers and require our employees to adhere to high standards of ethics and
integrity in performing their jobs.